It does help when a father does his ______ at home.
A.share
B.division
C.duty
D.work
A.share
B.division
C.duty
D.work
When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help at the store of purchase. In most cases, this action will produce results. However, if it does not there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer's favor, assuming, he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work".
The store manager may advise the consumer to write to the manufacturer if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or pubic organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ().
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show their written proof of the purchase to the store
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A.complain personally to the manager
B.threaten to take the matter to court
C.write a firm letter of complaint to the store of purchase
D.show some written proof of the purchase to the store
【B4】______ , in many parts of the world, man has not realized that the 【B5】______ of these services is the most important. In his eagerness to draw quick profit from the trees, he has cut them down in large 【B6】______ , only to find that 【B7】______ them he has lost the best friend he had.
Two 【B8】______ years ago a rich and powerful country cut down its trees to build warships 【B9】______ to gain itself an empire. It gained the empire, but without its trees, its soil became hard and poor. When the empire 【B10】______ to pieces, the home country found itself faced by floods and starvation.
【B11】______ a government realizes the importance of a plentiful supply of trees, it is difficult for it to persuade the villager to see this ,the villager wants wood to cook his food 【B12】______ ; and he can earn money by making charcoal or selling wood to the townsman. He is usually too lazy or too 【B13】______ to plant and look after new trees. So, 【B14】______ the government has a good system of control, or can educate the people, the forests slowly disappear.
This does not only mean that the villagers' sons and grandsons have 【B15】______ trees. The results are even more serious; for where there are trees their roots break the soil up allowing the rain to sink in and also bind the soil, thus preventing 【B16】______ washed away on the surface, causing floods and carrying 【B17】______ ground away 【B18】______ it the rich top-soil, in which crops grow so well. When all the top-soil is 【B19】______ , nothing remains 【B20】______ worthless desert.
A.with
B.at
C.in
D.through
Unfortunately, in many parts of the world, man has not realized that the third of these services is the most important. (78)In his eagerness to make money from trees, he has cut them down in large numbers, only to find that without them he has lost the best friends he bad. And besides, be is usually too careless to plant and look after new trees. So the forests slowly disappear.
This does not only mean that man will have fewer trees. The results are even more serious: for where there are trees, their roots break up soil—allowing the rain to sink in—and also bind the soil, thus preventing it from being washed away easily; but where there are no trees, the rain falls on hard ground and flows away, causing floods and carrying away the rich top-soil. When all the top-soil is gone, nothing remains but worthless desert.
Two thousand years ago a rich and powerful country cut down its trees to build warships, with which to gain itself an empire. It set up the empire but, without its trees, its soil became poor and it grew weak. When the empire fell to pieces, the home country found itself faced with floods and starvation.
What is the most important service of trees to man according to the passage?
A.They help him make money.
B.They give. him wood and other products.
C.They help him prevent droughts and floods.
D.They give him shade.
Listen to him, and you will【63】the loudness, the quality and the musical note of his voice always【64】according to what he is【65】about. The fact that a good teacher has some of the gifts of a good actor does't 【66】that he will indeed be able to act【67】on the stage, for there are very important【68】between the teacher's work and the actor's. The actor has to speak words which he has learnt by heart; he has to repeat exactly the【69】words each time he plays a certain part; 【70】his movements and the ways in which he uses his voice are usually【71】before hand. What he has to do is to make all these carefully learnt words and actions【72】on the stage.
A good teacher【73】in quite a different way. His students take an active part in his【74】: they ask and answer questions; they obey orders; and if they don't understand something, they will say so. The teacher therefore has to suit his act to the needs of his students. He cannot learn his party by heart, but must【75】it as he goes along.
(56)
A.pay
B.hold
C.give
D.know
Not only ______ study well,but also he is always ready to help others.
A. he does
B. he did
C. does he
D. did he
【B6】______, instead of straining muscles to build them, as exercise does, laughter apparently accomplishes the【B7】______. Studies dating back to the 1930's indicate that laughter【B8】______muscles, decreasing muscle tone for up to 45 minutes after the laugh dies down.
Such bodily reaction might conceivably help【B9】______the effects of psychological stress. Anyway, the act of laughing probably does produce other types of【B10】______feedback that improve an individual's emotional state.【B11】______one classical theory of emotion, our feelings are partially rooted【B12】______physical reactions. It was argued at the end of the 19th century that humans do not cry【B13】______they are sad but that they become sad when the tears begin to flow.
Although sadness also【B14】______tears, evidence suggests that emotions can flow【B15】______muscular responses. In an experiment published in 1988, social psychologist Fritz Strack of the University of Würzburg in Germany asked volunteers to【B16】______a pen either with their teeththereby creating an artificial smileor with their lips, which would produce a(n)【B17】______expression. Those forced to exercise their smiling muscles【B18】______more enthusiastically to funny cartoons than did those whose mouths were contracted in a frown,【B19】______that expressions may influence emotions rather than just the other way a-round.【B20】______, the physical act of laughter could improve mood.
【B1】
A.among
B.except
C.despite
D.like
In such a world, persuasion is the art of getting others to give fair and【4】consideration to our point of view. When we persuade, we want to influence【5】others believe and behave. We may not always prevail-other points of view may be more persuasive,【6】on the listener, the situation, and the merits of the case. But when we practice the art of persuasion, we try to【7】that our position receives the attention it deserves.
Some people, however,【8】to the very idea of persuasion. They may regard it as an unwelcome intrusion【9】their lives or as a manipulation or domination.【10】, we believe that persuasion is【11】-to live is to persuade. Persuasion may be ethical or unethical, selfless or selfish, 【12】or degrading. Persuaders may enlighten our minds or【13】on our vulnerability. Ethical persuasion, however, calls【14】sound reasoning and is sensitive to the feelings and needs of listeners. Such persuasion can help us【15】the wisdom of the past to the decisions we now must make.【16】, an essential part of education is learning to【17】the one kind of persuasion and to encourage and practice the other.
【18】its personal importance to us, persuasion is essential to society. The【19】to persuade and be persuaded is the foundation of the American political system, guaranteed by the First Amendment【20】the Constitution.
(1)
A.on
B.among
C.for
D.by
What does the author tell us in this passage?
A.How trees help prevent droughts and floods.
B.The relationship between trees and man.
C.How an empire fell to pieces in ancient times.
D.A story of trees.
Though it may seem contrary to the IRS, the advocate service not only helps taxpayers, but identifies procedural problems. The main goal, though, is for the ombudsman to step into a dispute a taxpayer is having with the IRS when it appears that something the IRS is doing, or planning, would create an undue hardship on the taxpayer. This can range from speeding up resolution of a dispute that has dragged on too long, to demanding that the IRS halt a collection action that the taxpayer can show he or she “is suffering or is about to suffer a significant hardship.”
Taxpayer ombudsmen have been around in one form. or another since 1979, says Nina Olson, the national taxpayer advocate. But they were given much more power in 1998 when Congress decided that the workers would no longer report to regional directors but to her office. While this gave them a great deal more authority, outside watchdogs say more can be done. “There is a long way to go to get an agency that feels independent and emboldened to work for taxpayers”, says Joe Seep, a vice president of the Washington-based tax-advocacy group.
The taxpayers union also has complained that Congress and the Bush administration don’t seem to be taking the advocates seriously enough. Each year, the IRS group reports to Congress on the top problems that advocates see. Many of these are systemic problems that can gum up the works for both taxpayer and collector, such as a December notice from Ms. Olson that the IRS should have just one definition of a dependent child, rather than the three definitions currently used. While taxpayer advocates can help smooth things out in many cases, they cannot ignore laws.
If taxpayers haven’t made legitimate claims for credits, there’s nothing the advocate can do to reverse that course. And Olson says that while taxpayers are free to use her service, they should keep in mind that it does not replace the normal appeals process and should be the last place a citizen calls upon for help, not the first. “We’re really there for .when the processes fall down,” she says. Every state has at least one taxpayer-advocate service office.
According to the text, the main task of tax advocates is
A.to chase and collect tax from reluctant taxpayers.
B.to cooperate with field workers and support staff.
C.to help taxpayers and find problems in IRS work.
D.to negotiate with National Taxpayers Union.