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[主观题]

You may get consumers who want very high quality services satisfied, but at a higher

price. And the people who want no-frills service and cheap product will also get it at the other end of the market. So competition allows a range of variety to occur in a market. The benefit to society of competition is that it makes a major contribution to the fundamental economic issue, which is the scarcity of productive resources. It means that on the production side, there is maximum pressure to conserve the use of those scarce productive resources. On the demand side it also rations consumer demand appropriately, and it also tends to mean that the variety of consumer needs can be met.

1. From the first paragraph of the passage we can know that usually there are ()kinds of consumers who may get satisfied in a market.

A. two

B. three

C. four

2. What does “it” in the first sentence of paragraph 2 refer to()

A. fundamental economic issue

B. the scarcity of productive resources

C. The benefit of competition

3. The sentence in paragraph 1“So competition allows a range of variety to occur in a market” means ().

A. competition makes the market supply various products and services

B. competition makes a lot of things occur in a market

C. competition makes different things occur in a market

4. On the demand side competition also ()appropriately.

A. meets consumer needs

B. makes consumer rational

C. makes consumer satisfied

5. The best title of this passage is ().

A. Fundamental Economic Issue

B. The Benefit of Competition

C. Consumer Demand and Market

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更多“You may get consumers who want…”相关的问题

第1题

Part ADirections: Read the following four texts. Answer the questions below each text by c

Part A

Directions: Read the following four texts. Answer the questions below each text by choosing A, B, C or D. (40 points)

The people who answer the phone get an endless stream of calls from people who are extremely upset that their electricity got turned off just because they failed to pay their bill for 297 months, or people asking questions like "Is it OK to operate an electric appliance while taking a bath？"

So let's say that you have a genuine problem with your electric bill. The people in "Customer Service" have no way of knowing that you're an intelligent, rational person. They're going to lump you in with the usual not-so-bright public. As far as they're concerned, the relevant facts, in any dispute between you and them, are these:

1. They have a bunch of electricity.

2. You need it.

3. So shut up.

This is why, more and more, the people in "Customer Service" won't even talk to you. They prefer to let you talk to the convenient Automatic Phone Answering System until such a time as you die of old age "... If your FIRST name has more than eight letters, and your LAST name begins with 'H' through 'L' press 251 NOW. If your first name has LESS than eight letters, and your last name contains at least two 'E' s, press 252 NOW. If your..."

So is there any way that you, the lowly consumer, can gain the serious attention of a large and powerful business？ I am pleased to report that there IS a way, which I found out about thanks to an alert reader who sent me a news report from Russia. According to this report, a Russian electric company got into a dispute with a customer and cut off the customer's electricity. This customer, however, happened to be a unit of the Russian Army. So the commander ordered a tank to drive over to the electric company's office and aim its gun at the windows. The electricity was turned right back on.

On behalf of consumers everywhere, I want to kiss this military commander on the lips. I mean, what a GREAT concept. Imagine, as a consumer, how much more seriously your complaint would he taken if you were complaining from inside a vehicle capable of reducing the entire "Customer Service" department to tiny smoking pieces. What I am saying is: Forget the Automated Phone Answering System. Get a tank.

Perhaps you are thinking: "But a tank costs several million dollars, not including floor mats. I don't have that kind of money."

Don't be silly. You're a consumer, right？ You have credit cards, right？

Perhaps you are thinking: "Yes, but how am I going to pay the credit-card company？"

Don't be silly. You have a tank, right？

From the first paragraph we may infer that ______.

A．the people who answer the phone are really very busy

B．some people don't know how to turn off electricity

C．some people don't know how to operate an electric appliance

D．some people are ignorant of their ridiculous behavior

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第2题

If you try to learn too many things at a time, you may get ______.A．confusedB．confusingC．c

If you try to learn too many things at a time, you may get ______.

A．confused

B．confusing

C．confuse

D．confuses

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第3题

You may get help from the following EXCEPT ______.A．InternetB．emergency room doctorC．unive

You may get help from the following EXCEPT ______.

A．Internet

B．emergency room doctor

C．university

D．family doctor

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第4题

－Shall I use your dictionary？－ ________.A、Certain, you mayB、Of course, you can.C、Surely

-Shall I use your dictionary？

- ________.

A、Certain, you may

B、Of course, you can.

C、Surely, you can't

D、No, please get out

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第5题

— Mr. Martin, would you please explain the grammar rules for participles once again？ — All

right. That's just______most students may easily get confused.

A．what

B．how

C．where

D．why

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第6题

When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help at the store of purchase. In most cases, this action will produce results. However, if it does not there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer's favor, assuming, he or she has a just claim.

Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work".

The store manager may advise the consumer to write to the manufacturer if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or pubic organization responsible for protecting consumers' rights.

When a consumer finds that his purchase has a fault in it, the first thing he should do is to （）.

A.complain personally to the manager

B.threaten to take the matter to court

C.write a firm letter of complaint to the store of purchase

D.show their written proof of the purchase to the store

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第7题

When a consumer finds that an item she or he bought is faulty or in some other way does no

t live up to the manufacturer's claim for it, the first step is to present the warranty (保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.

Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work."

The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.

When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.

A．complain personally to the manager

B．threaten to take the matter to court

C．write a firm letter of complaint to the store of purchase

D．show some written proof of the purchase to the store

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第8题

— There are so many strange phone calls nowadays. I'm fed up with those calls.— Sp

— There are so many strange phone calls nowadays. I'm fed up with those calls.

— Speaking of strange phone calls, ________________ .

A you'd better be careful of the telecommunication frauds.

B who are they？

C there may be some information you can get from them.

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第9题

Short of money？ Need an instant loan？ Since the early 1990s your best bet has been to go t

o the low-rent end of town and find an appointed loan-shop. There you can borrow money in small amounts, generally not much more than $500, against your post-dated pay-cheque. You will be charged around $15 interest for every $100 you borrow—and that is per month.

For many people, there is no alternative. Banks refuse to make small loans because there is no money in it, and completely unregulated lending, via the internet or loan sharks, is too alarming. According to the Community Financial Services Association, an advocacy group for the industry, most borrowers are responsible and pay off their loans in a timely manner. But some don't.

The Centre for Responsible Lending, a consumer group, says that many borrowers routinely roll over their loans. This quickly brings them into debt traps. A typical borrower may end up paying $793 for a $325 loan. The centre estimates that payday loans cost Americans $4.2 billion a year in interest and fees.

The industry thrives, in large part, because it operates mostly outside state usury laws that prohibit excessive interest rates. Its spokesmen say lenders need such exemptions to make a profit on their basic service, small loans. Lenders say that their returns would amount to pennies on the dollar if interest rates were capped. In fact, they say, such restrictions would put them out of business.

And that is exactly what many of their opponents would like to see—particularly when it comes to loans made to the families of soldiers. In one of the last acts of the Republican Congress, payday lenders were restricted to interest rates of 36% on loans to military personnel and their spouses. The Pentagon is worried that uniformed personnel, especially those serving in Iraq, have been losing their security clearances because of excessive debt at home. This, among other things, was leading to the costly reassignment of highly trained troops, such as communications experts, to ordinary low-skill jobs.

Robert Frank, an economist at Cornell University, wrote recently in the New York Times that the industry—not unlike the sub-prime mortgage sector—is a beneficiary of the sweeping deregulation of the financial-services industry that has made credit more accessible. Its adverse consequences, he says, were" completely predictable". Once poor people get in over their heads, they will borrow themselves into bankruptcy if the law permits; and" if we are unhappy about that, the only solution is to change the rules".

What is the best way for a man who is in need of small sums of money in the US？

A．Go to the bank and try to make a commercial loan.

B．Ask for help on the internet to get donations.

C．Get some loan at a relatively low rate from the government.

D．Borrow money from designated firms at a fixed rate.

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第10题

Complaining about faulty goods or bad service is never easy. Most people dislike making a

fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right.(76)It is the shopkeeper's responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person, with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.

Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.

Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to take copies of your own letters and any you receive.

If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.

The shopper may make a complaint because

A．the article bought is not up to standard

B．it doesn't do what is claimed for it

C．He dislikes causing a fuss

D．he was at fault in buying the article

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第11题

Are you a good reader？ Good readers know that reading isn't just about knowing words— it's

a way of thinking. Here are some tips that may be of some help.

Think before you read. Before you read the text, ask yourself the questions that why you are reading it and what you want to get from it. These will help you choose what words you need to know and what words you can skip or scan.

Think while you are reading. Can you get the meaning of the text without looking up new words in a dictionary？ A text will often give examples that may help you understand some words. For example: Many large Russian cities, such as Chelyabinsk and Irkutsk, have taken steps to protect their culture. The words "Chelyabinsk' and "Irkutsk' may be new to us, but the sentences before and after it tell us what they are.

Think after you read. What is the main idea of the text？ Is the text too easy or too hard for you？

If you practice reading and thinking in this way, you will become a better reader and you will learn better and faster.

This passage is probably taken from______.

A．a newspaper for general readers

B．a magazine for language teachers

C．a book for language learners

D．an advertisement for a new book

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