—().
A.I don't know that
B.That's all right
C.Yes, we'll have another party
D.No, the party wasn't held
How will we feel if we let the clerk know the mistake?
A.We'll be very excited.
B.We'll feel unfortunate.
C.We'll have a sense of honor.
D.We'll feel sorry for the clerk.
A.Sorry, I have no time
B.I’d rather not
C.With pleasure
D.No, I wouldn’t
A.I’m sorry
B.Of course not
C.No, I can't
D.I’d love to, but I have an appointment
—Waiter:________________.
A.I’ m really sorry about that.
B.I don’ t think it’ s hard.
C.You’ ll get it next time.
A.No smoking.
B.We are sorry you have misunderstood us.
C.We are withholding your shipment until we receive the payment.
D.Congratulations to your great success in the China Export Commodities Fair!
A: Shall we begin to discuss the terms of insurance right now?
B: OK.
A: We have a deal on CIF price.It means that the insurance should be borne by you, right?
B: Certainly.The premium should be paid by us.All our export goods sold on CIF terms arc insured with the PICC.They provide many kinds of coverages of marine insurance, such as F.P.A., W.P.A., A.R.and so on.
A: What kind of coverage will you arrange for our order then?
B: Usually we']] only insure W.P.A.for this kind.
A: We hope you can cover the Packing Breakage Risk for us.
B: We can do that for you.But additional premium should be on your account.
A.We will pay that.So, please insure the consignment against W.P.A.and Packing Breakage Risk for 150% of invoice value.
B: I am sorry, we only can insure goods for 110% of the invoice value.For 150% , the extra premium will be borne by you.
A: Then we made a deal that we will insure this consignment against W.P.A.and Packing Breakage Risk for 150% of invoice value.Is there anything else about the insurance clause?
B: I don't think so.
21. Many people think just saying "I'm sorry" is enough for an apology.
22. People need to take a few important steps to make a truly heartfelt apology effective.
23. The first and most important step is to admit that you have done everything wrong.
24. The second important step is to accept complete responsibility for what both parties did.
25. You should be specific when you acknowledge the injury you have caused the other person(s).
26. Don' t try to look for the other person' s faults in the problem.
27. Forgetting doesn't mean forgiveness. That is something that few people can truly do.
28. Forgiveness means giving up the right to hurt back or hold it over others.
29. Only when words are given with action could they be meaningful.
30. Once trust is broken between people , it could never get repaired.
Lucy: Are you sure? Our bandages are very safe(1)_________.
Henry: I know that. But only patients who have used your bandages are infected.
Lucy: All of our products were made with the utmost Care(2)_________And why didn’t you put the bandages into the sterilizer before you used them???
Henry: Lucy,(3)_________I’ve already asked the hospital to do a re- examination of your supplies right now.
Lucy: Henry, you’re?making things difficult.
Henry: The safety of our patients?is?most important,(4)_________?
Lucy: But I have already posted?your recent order. They are now on the way.
Henry: Sorry, Lucy. As soon as they arrive,(5)_________.
A.May be they were polluted in your hospital.
B.so I will stop all orders with your company.
C.This is the first time we’ve received a complaint of this nature.
D.they will be returned to your factory immediately.
E.it’s your job to do that, not ours.